Special Provisions on Online and In-Person Medical Services for Foreign Visitors to Japan
Article 1 (Position of These Special Provisions)
- These Special Provisions constitute supplementary to the CLINIC FOR Terms of Use (the “Terms”) and Privacy Policy (the “Privacy Policy”), applicable to users (the “Users”) of the “Online and In-Person Medical Services for Foreign Visitors to Japan, together with related systems” (the “Foreign Visitor Services”) provided by the CLINIC FOR Group (Medical Corporation M’s, Medical Corporation CFS, Medical Corporation CFI, and Medical Corporation Sei) (collectively, the “Group”).
- In the event of any inconsistency or conflict between these Special Provisions and the Terms or the Privacy Policy, these Special Provisions shall prevail only to the extent of such inconsistency or conflict.
- These Special Provisions, the Terms, and the Privacy Policy are prepared in Japanese, which shall be the official version. The English version is provided solely for reference. In the event of any inconsistency between the Japanese and English versions, the Japanese version shall prevail. However, considering that Users may be foreign nationals, the Group may provide supplementary explanations in English as necessary. Such supplementary explanations shall not amend or alter the contents of these Special Provisions, the Terms, or the Privacy Policy.
Article 2 (Concierge Support Services)
For the convenience of Users, the Group may provide the following concierge services upon request:
- Account Creation Support: Assistance with system account registration and related procedures required to use the Foreign Visitor Services.
- Reservation Support: Collecting necessary information from Users, communicating such information to the Group, and assisting Users in making appointments through the designated system based on the Users’ request.
- Support During Medical Consultation: Guidance on connecting to communication tools such as Google Meet for online consultations, directions to clinic locations, accompanying Users during consultations, and assisting communication between Users and physicians.
- Support for Medication Pick-up: Introducing nearby pharmacies or referral to designated partner pharmacies offering delivery. Where delivery is available through designated partner pharmacies, attending online medication guidance by a pharmacist to assist communication.
- Other Support: Providing explanations regarding scope of services, fees, cancellation policies; guidance on receipts and medical certificates; and acting as the primary point of contact for communication with clinics or pharmacies.
Article 3 (Disclaimer Regarding Interpretation Support)
- In providing interpretation services as part of consultation support, medication guidance support, or other concierge activities (collectively, the “Interpretation Support”), the Group endeavors to ensure accuracy. However, discrepancies may arise between the information communicated by medical professionals and the User’s understanding, or between the information provided by the User and the medical professional’s understanding.
- The Interpretation Support provided by the Group is intended solely to facilitate linguistic communication between medical professionals and Users, and does not constitute medical practice such as medical examination, diagnosis, or treatment.
- Users are solely responsible for accurately communicating important information such as current symptoms and medications, past medical history, and allergies to medical professionals.
- The Group shall bear no liability for any damages suffered by Users or medical professionals due to errors, inaccuracies, or omissions in translation or communication in the course of Interpretation Support, except in cases of willful misconduct or gross negligence by the Group.
Article 4 (Consent Regarding Personal Information)
- In connection with the Foreign Visitor Services provided under these Special Provisions, Users shall expressly consent, of their own free will, to the Group’s processing (including collection, recording, storage, use, sharing, deletion, and other handling) of their personal information.
- Users may withdraw such consent at any time, by means not more burdensome than those used when giving consent. Withdrawal shall not affect the lawfulness of any processing conducted prior to the withdrawal.
- The Group shall not compel Users to consent to the processing of personal information unnecessary for the performance of the contract.
- Any matters not specified in this Article shall be governed by the Privacy Policy.
Article 5 (Reservation Cancellations and Cancellation Fees)
- Users who wish to cancel a reserved consultation shall promptly notify the Group.
- If cancellation is notified after the scheduled consultation time, or if the User fails to appear without prior notice, the User shall pay the Group a cancellation fee of 20,000 yen. However, the Group may waive or reduce the cancellation fee in cases where the User is unable to attend due to force majeure events, including but not limited to natural disasters, communication failures, or transportation disruptions.
CLINIC FOR Terms of Use
These Terms of Use (the “Terms”) set forth the terms and conditions for the use of the medical services and related systems (the “Services”) provided by the CLINIC FOR Group (Medical Corporation M’s, Medical Corporation CFS, Medical Corporation CFI, and Medical Corporation Sei) (the “Group”) to users of the Services (the “Users”). By using the Services, Users are deemed to have agreed to these Terms.
Article 1 (Application of These Terms)
- These Terms shall apply to all matters between the Users and the Group concerning the use of the Services.
- In addition to these Terms, the Group may establish various rules (the “Individual Rules”) in connection with the use of the Services. Regardless of their title, such Individual Rules shall constitute a part of these Terms.
- In the event of any conflict or inconsistency between these Terms and the Individual Rules, the provisions of the Individual Rules shall prevail unless otherwise specifically provided.
Article 2 (Amendments to These Terms)
- The Group may amend these Terms at any time without obtaining the User’s consent, and the Users shall be deemed to have consented to such amendments.
- When amending these Terms, the Group shall notify the Users of the details of the amendments by methods prescribed by the Group.
- The amended Terms shall take effect at the time of such notification.
- If a User continues to use the Services after the amendment, such use shall be deemed to constitute acceptance of the amended Terms.
Article 3 (User Registration)
- Persons wishing to use the Services shall apply for user registration by the method prescribed by the Group, and the registration shall be completed when the Group approves the application.
- In addition to these Terms, the Common ID Terms of Use shall apply to the use of the Services. In the event of any conflict or inconsistency between these Terms and the Common ID Terms of Use, these Terms shall prevail.
Article 4 (Handling of Personal Information)
Registration information and other personal information shall be appropriately handled in accordance with the Privacy Policy set forth below, the Act on the Protection of Personal Information, and other applicable laws and regulations.
Article 5 (Intellectual Property Rights)
All copyrights (including rights provided under Articles 27 and 28 of the Copyright Act of Japan) and other intellectual property rights pertaining to texts, images, videos, audio, and other information provided through the Services shall vest in the Group or other rightful owners. Users shall not reproduce, copy, modify, publicly transmit, or otherwise use such information without authorization.
Article 6 (Prohibited Acts)
- Users shall not engage in any of the following acts in connection with the Services. If the Group determines that a User has engaged in any such act, the Group may suspend or terminate the User’s access to the Services or take any other measures deemed necessary.
- Acts of defamation, slander, or discrimination against the Group or third parties.
- Acts infringing upon the privacy of the Group or third parties.
- Acts infringing, or are likely to infringe, upon the property of the Group or third parties.
- Acts causing economic damage to the Group or third parties.
- Acts of threatening the Group or third parties.
- Acts involving the use or inducement of computer viruses or other harmful programs.
- Acts placing an excessive burden on the infrastructure facilities used for the Services.
- Acts of unauthorized access to, or attacks on, the servers, systems, or security of the Group’s website.
- Acts of accessing the Services through interfaces other than those provided by the Group.
- Acts of obtaining multiple registrations by a single User.
- Acts of sharing a single registration among multiple Users.
- Acts of coercive or abusive behavior, unreasonable complaints, excessive demands, or harassment toward the Group’s staff or related persons.
- Acts disturbing or causing anxiety to other patients.
- Any other acts that the Group deems inappropriate.
Article 7 (Disclaimer and No Warranty)
- The Group may, without obtaining the User’s consent, change the contents of the Services at any time, and the Group shall not be liable for any damages arising from such changes, suspension, or termination.
- The Group shall not be responsible for, or otherwise involved in, the User’s usage environment.
- The Group makes no warranty that the Services will meet the User’s specific purpose, expectations regarding functionality, commercial value, accuracy, usefulness, conformity to laws or industry rules applicable to the User, or that no defects will occur.
- The Group does not warrant compatibility with all devices. Users acknowledge and agree that defects may occur in connection with OS version upgrades, and that the Group does not warrant such defects will be resolved by program modifications.
- Users acknowledge and agree that use of the Services may be restricted in whole or in part due to changes in the terms or operational policies of browsers or app stores.
- The Group shall not be liable for any damages, whether direct, indirect, incidental, consequential, or otherwise, arising from or in connection with the use of the Services by Users.
- The above provisions shall not apply where the Group has engaged in willful misconduct or gross negligence, or where the Consumer Contract Act applies.
- Even where liability arises under the preceding paragraph, the Group shall not be liable for consequential or incidental damages arising from special circumstances, except in cases of gross negligence.
- The Group’s liability for damages shall in no event exceed the amount of fees received from the User during the month in which the damage occurred.
- The Group shall not be liable for any disputes or troubles between Users, which shall be resolved between the parties at their own expense and responsibility, without claims against the Group.
- If a User causes damage to other Users or third parties in connection with the Services, the User shall indemnify and resolve such disputes at their own expense and responsibility, and shall not cause any inconvenience or damage to the Group.
- If a third party makes a claim for damages against the Group due to a User’s conduct, the User shall resolve the matter at their own expense and responsibility. If the Group pays damages to such a third party, the User shall reimburse the Group for all such costs, including attorneys’ fees and lost profits.
- If a User causes damage to the Group in connection with the Services, the User shall compensate the Group for such damage, including litigation expenses and attorneys’ fees.
Article 8 (Disclaimer and Consent Regarding Medical Acts)
Users acknowledge and agree to the following when receiving in-person or online medical consultations, prescriptions, or other medical services:
- Insurance-covered medical services are limited to those permitted under applicable government regulations, and medical services beyond such scope cannot be provided.
- Reservation times are only an indication for priority consultations; actual consultation at the reserved time is not guaranteed due to fluctuations in patients’ volume or the severity of other patients’ conditions.
- Once a consultation has been completed and medication prescribed, cancellations or returns of medication are not permitted, whether under insurance or self-paid treatment.
- After a consultation based on self-paid treatment, Users cannot retroactively change the treatment to insurance-covered treatment.
- Medical care inherently involves uncertainty, and adverse reactions, side effects, or sequelae may occur even in the absence of malpractice. The Group, physicians, and nurses shall bear no liability for such outcomes.
- If expected treatment results are not achieved, or damages occur due to force majeure, and such outcomes are reasonably foreseeable under medical evidence, Users waive their right to pursue legal action, except where such outcomes result from malpractice.
- In the case of prescriptions of unapproved drugs in Japan or administration of overseas vaccines, Users acknowledge that such treatment falls outside the scope of the Japanese drug compensation system.
- In the event of delays or errors in test result reporting, the Group’s liability shall be limited to the primary scope of the Services, and the Group shall bear no liability for secondary damages such as travel cancellation fees.
- The Group shall not be liable for loss or damage of personal belongings or incidents caused by the User’s negligence, even if occurring within the Group’s facilities, except in cases of willful misconduct or gross negligence by the Group.
Article 9 (Suspension or Interruption of Services)
The Group may suspend or interrupt all or part of the Services without prior notice to Users if the Group determines that any of the following applies:
- When the Group performs maintenance, inspection, or updates to systems related to the Services.
- When the Services cannot be provided due to natural disasters such as earthquakes, lightning, fire, floods, tsunamis, or power outages.
- When the Services cannot be provided due to war, riots, disturbances, or labor disputes.
- When communication services are suspended, or communication failures occur due to the user’s terminal environments or other factors.
- When the Group otherwise determines that provision of the Services is difficult.
- The Group shall not be liable for any damages, losses, or disadvantages incurred by Users or third parties due to such suspension or interruption.
Article 10 (Changes or Discontinuation of Services)
- The Group may add, modify, or discontinue all or part of the Services without prior consent of the Users.
- The Group shall not be liable for any damages, losses, or disadvantages incurred by Users or third parties due to such changes or discontinuation.
Article 11 (Exclusion of Antisocial Forces)
- The Group and the Users each represent and warrant that they nor their officers and employees are, or will be, any of the following categories; a person who has been a member of an organized crime group within the past five years, a quasi-member of an organized crime group, a company affiliated with an organized crime group, a corporate racketeering organizations, a political racketeering organizations, or a special intelligence organized crime group, or any other similar entity.
- If either party breaches the foregoing, the other party may immediately terminate all or part of the agreement for use of the Services without any prior notice or demand. Neither party shall be liable for any damages arising from such termination.
Article 12 (Prohibition of Assignment of Rights and Obligations)
Users may not assign or transfer their contractual status, or any rights or obligations under these Terms, to any third party without the prior written consent of the Group.
Article 13 (Severability)
If any provision of these Terms, or any part thereof, is deemed invalid or unenforceable under the Consumer Contract Act or other applicable law, the remainder of the Terms shall remain in full force and effect.
Article 14 (Governing Law and Jurisdiction)
- These Terms shall be governed by and construed in accordance with the laws of Japan.
- Any disputes arising between the Group and Users shall be subject to the exclusive jurisdiction of the Tokyo Summary Court or the Tokyo District Court, depending on the amount in controversy.
Privacy Policy
1. Purposes for which we use Personal Information
The CLINIC FOR Group (Medical Corporation M’s, Medical Corporation CFS, Medical Corporation CFI, and Medical Corporation Sei) (the “Group”) shall use acquired personal information for the following purposes:
- To provide the Group’s services.
- To respond to inquiries and other communications.
- To conduct email distribution, surveys, and various initiatives.
- To conduct marketing data research, statistics, and analysis.
- To provide information (including advertisements and promotions) from the Group and its business partners, with such provision being made by the Group.
- To outsource statistical or analytical processing of marketing data to external contractors to achieve the aforementioned objectives (excluding pre-consultation results, diagnoses, and treatment information).
2. Disclosure of Personal Information to Third Parties
The Group shall not disclose or otherwise provide personal information to third parties except in the following cases:
- With the consent of the individual.
- When disclosed in a form that cannot identify the individual (e.g., statistical data).
- When disclosure is required under the Act on the Protection of Personal Information or other laws and regulations.
- When the recipient is deemed a “third party” under the Act on the Protection of Personal Information.
- When disclosure is necessary to financial institutions or similar entities for credit card payments related to the use of the Group’s services.
- When personal information is shared with system development companies for data storage.
Notwithstanding the foregoing, the Group may provide Users’ personal information (excluding pre-consultation results, diagnoses, and treatment information) to third-party partners with whom the Group has an agreement. Such third parties may compare and analyze Users’ personal information with data under their management for the purposes such as the Group’s marketing, advertisement distribution, and service improvement or development. In such cases, the third party shall use the personal information solely for the purposes specified by the Group.
3. Handling of Personal Information on the Website
The Group collects user behavior data on its websites (the “Group Website”) through the use of log files, cookies, web beacons, and similar tools, by entrusting system development companies. This data is used for analyzing usage trends on the Group Website and for identifying causes of technical issues.
Note: While users can refuse cookies by adjusting browser settings, some parts of the Group Website may become unavailable as a result.
4. Handling of Individual Numbers and Specific Personal Information
The Group shall not acquire, use, or retain Individual Number or Specific Personal Information except for the purposes expressly permitted by the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures (the “Number Act”). Furthermore, the Group shall not provide such information to third parties nor conduct joint use, except as expressly permitted under the Number Act.
5. Disclosure, Correction, etc. of Personal Information
The Group shall respond to requests for the disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of provision to third parties of personal information subject to disclosure.
- If a request cannot be accommodated, the Group shall provide a clear explanation of the reasons. Any personal information obtained in connection with such a request shall be used solely as necessary for related communications and administrative procedures.
- To request disclosure of your personal information, please email to our inquiry desk. Our staff will provide you with necessary information regarding the specific procedures and fees.
6. Contact Information
CLINIC FOR Group – Personal Information Handling Inquiries
Address: Omiya Gate Street 4F, 2-118 Daimoncho, Omiya-ku, Saitama-shi, Saitama 330-0846, Japan
Email: contact@clinicfor.life
Hours: 10:00 AM–5:00 PM, Weekdays (Closed on weekends, national holidays, year-end and during the New Year holiday period)
7. Joint Use of Personal Information
The Group jointly uses personal information (including electronic medical records) as follows:
- Creation/Provision of Anonymized Information:
None.
8. Amendments to the Privacy Policy
The Group may amend this Privacy Policy without prior notice, due to changes in laws, guidelines, or at the Group’s discretion. The amended Privacy Policy shall take effect at the time it is posted on the Group Website.
